Renault To Continue To Build On Its Customer Focused Journey In India
Renault has a clear objective to grow its presence in India and Renault India continues to be an important part of Groupe Renault’s global expansion plans.
With a developing product portfolio, Renault has more than 6 lakh customers in India. Renault has also expanded its network reach to more than 370 sales and 450 service touchpoints. These include 257 service workshops and 215 Workshop-On-Wheels locations.
Along with an expanding network as well as an increasing product range, Renault will continue its laser-sharp focus on complete customer delight as a part of its customer strategy.
This customer strategy has been yielding extremely positive results on customer experience for Renault India. This transformation has been led by Bhimsen Gulabani, Head – Customer Care, who continues to drive innovative actions for the organization on this front.
A business leader and strategist having more than 25 years of industry experience in Indian and Global markets, Bhimsen has extensive exposure across various domains in sales & marketing, network development, customer service including after-sales operations, planning & strategy, customer quality and CRM.
Renault has already introduced several customer focused breakthrough initiatives which include faster after-sales operations, network productivity and efficiency improvement, an efficient call centre, digitised operations amongst others. To cite one example – the MY Renault India customer application, which now serves as a benchmark for Groupe Renault, has redefined digital experience for customers in the automotive domain. As part of its aggressive mid-term plans in India, Renault will continue to introduce and design key projects that will be aimed to further strengthen its focused approach on ensuring customer delight.
