L&T Finance Ltd. Launches Knowledgeable AI (KAI), an AI-powered Virtual Home Loan Advisor on its New Corporate Website
L&T
Finance
Limited
(LTF),
a
leading
Non-Banking
Financial
Company
(NBFC),
is
transforming
the
home
loan
experience
with
the
launch
of
Knowledgeable
AI
(KAI),
an
AI-powered
virtual
advisor,
on
its
newly
redesigned corporate
website (www.
KAI,
initially
unveiled
during
LTF’s
RAISE’
24
event,
represents
a
significant
leap
in
leveraging
AI
to
streamline
and
personalize
the
home
loan
journey.
This
innovation
underscores
LTF’s
commitment
to
providing
cutting-edge
solutions
that
empower
customers
and
simplify
the
often-complex
process
of
securing
a
home
loan.
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L&T
Finance’s
Knowledgeable
AI
(KAI)
mascot
Designed
to
tackle
challenges
such
as
complex
terminology,
intricate
calculations,
and
lengthy
application
processes,
KAI
specifically
addresses
the
needs
of
first-time
buyers,
making
the
journey
to
homeownership
smoother
and
more
accessible.
It
offers
prospective
homebuyers
an
intuitive,
efficient,
and
user-friendly
experience,
delivering
instant
support
and
expert
guidance
at
their
fingertips.
KAI
utilizes
advanced
AI
technology,
including
a
specialized
Large
Language
Model
(LLM),
to
understand
the
unique
needs
of
each
user.
This
allows
KAI
to
provide
instant
EMI
calculations
and
loan
estimates,
expert
answers
to
home
loan
questions,
and
to
provide
context
and
guidance,
acting
as
a
home
loan
guide
rather
than
a
mere
chatbot.
Mr.
Sudipta
Roy,
Managing
Director
&
CEO
at
LTF
said,
“We
are
pleased
to
launch
KAI,
a
testament
to
our
dedication
to
improving
customer
engagement
and
streamlining
financial
processes.
With
KAI,
we
are
not
just
launching
a
chatbot;
we
are
offering
a
personalized,
24/7
guide
to
help
potential
home
buyers
navigate
the
often-confusing
home
loan
process.
Our
goal
is
to
make
the
home
buying
journey
simple,
efficient,
and
accessible.
What
makes
KAI
truly
unique
is
its
ability
to
not
only
provide
immediate
responses
to
specific
queries
related
to
LTF’s
home
loans
but
also
offer
guidance
on
a
spectrum
of
related
home
loan
topics.”
KAI
goes
beyond
basic
chatbot
functionality
by
drawing
information
from
LTF
documents
(using
latest
RAG
technology)
and
providing
smooth
EMI
calculations
using
interactive
sliders.
Users
can
conveniently
download
EMI
schedules
and
bookmark
preferred
options.
KAI
provides
conversational
style
answers
making
it
easy
to
understand
for
a
broad
base
of
users,
and
it
can
also
handle
follow-up
questions
seamlessly
ensuring
a
comprehensive
and
user-friendly
experience.
About
L&T
Finance
Ltd.
(LTF)
L&T
Finance
Ltd.
(LTF)
(www.ltfs.com),
formerly
known
as
L&T
Finance
Holdings
Ltd.,
is
a
leading
Non-Banking
Financial
Company
(NBFC),
offering
a
range
of
financial
products
and
services.
Headquartered
in
Mumbai,
the
Company
has
been
rated
‘AAA’
—
the
highest
credit
rating
for
NBFCs
—
by
four
leading
rating
agencies.
It
has
also
received
leadership
scores
and
ratings
by
global
and
national
Environmental,
Social,
and
Governance
(ESG)
rating
providers
for
its
sustainability
performance.
The
Company
has
been
certified
as
a
Great
Place
To
Work®
and
has
also
won
many
prestigious
awards
for
its
flagship
CSR
project
–
“Digital
Sakhi”-
which
focuses
on
women’s
empowerment
and
digital
and
financial
inclusion.
Under
Right
to
Win,
being
in
the
‘right
businesses’
has
helped
the
Company
become
one
of
the
leading
financiers
in
key
Retail
products.
The
Company
is
focused
on
creating
a
top-class,
digitally
enabled,
Retail
finance
company
as
part
of
the
Lakshya
2026
plan.
The
goal
is
to
move
the
emphasis
from
product
focus
to
customer
focus
and
establish
a
robust
Retail
portfolio
with
quality
assets,
thus
creating
a
Fintech@Scale
while
keeping
ESG
at
the
core.
Fintech@Scale
is
one
of
the
pillars
of
the
Company’s
strategic
roadmap
–
Lakshya
2026.
The
Company
has
approximately
2.5
Crore
customer
database,
which
is
being
leveraged
to
cross-sell,
up-sell,
and
identify
new
customers.
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