What is full form of ACD
ACD: Automatic Call Distributor
Its is basically a kind of device or system which can recognize, manage and route large volumes of incoming calls. It is a part of computer telephony integration (CTI) system. Automatic Call Distributors systems are used by businesses to handle incoming calls automatically such as when an agent is not readily available. The small ACD devices are used to manage a few lines and large devices are used to manage a large number of lines.